The Day-To-Day Activities
- Provide prompt assistance to subscribers encountering various network-related challenges while utilizing U Mobile services. This commitment aligns with the overarching objective of maintaining a positive perceived quality of experience among users of U Mobile services.
- Engage effectively with frontline personnel to gather complaints and feedback through a multitude of channels. These encompass, but are not restricted to, Trouble-Tickets initiated by Customer Service, Sales, and Dealer channels via email and SMS, as well as input from VIPs, Management, and Service Quality assessments.
- Assume a pivotal role in weekly standby duty, ready to swiftly escalate and manage outage-related concerns. Additionally, remain accessible after standard office hours to effectively respond to inquiries from Customer Service, ensuring a seamless and reliable customer support experience.
- Undertake the responsibility of network troubleshooting, leveraging your technical prowess to identify and resolve issues promptly. Your intervention ensures the seamless operation of services and a consistently positive user experience.
-In response to business needs, the Team Lead (TL), Head of Section(HOS), or Head of Department (HOD) may assign additional or ad-hoc tasks. These tasks should be executed with diligence and efficiency to support the overall operational objectives.
- Team members are expected to willingly embrace supplementary responsibilities that fall within the scope of their roles and contribute to achieving the company's broader objectives. This proactive approach demonstrates dedication to the organization's success.
- As directed, you are required to effectively complete any duties or functions assigned by your immediate superior, the Team Lead, or the Head of Section (HOS). This collaborative approach ensures the optimization of team efforts and the achievement of departmental and organizational goals.