Job Requirements
- Attention to Detail: Ability to accurately validate customer information such as name, IC, address, and package details.
- Organizational Skills: Proficiency in tracking and managing multiple orders, ensuring timely follow-up and resolution of any issues.
- Communication Skills: Excellent verbal and written communication skills for liaising with customers, resellers, and internal teams. Ability to manage escalations effectively via email and WhatsApp.
- Technical Proficiency: Competence in using order processing systems, such as CPQ, and familiarity with manual WCF uploading and device knock-off processes.
- Problem-Solving Skills: Ability to identify and resolve issues related to order submissions, on-site clearance, and installation coordination.
- Customer Service Orientation: Commitment to providing a high level of service to both internal and external customers.
- Team Coordination: Ability to work collaboratively with the TDC SI team and internal network teams to ensure successful on-site configuration and installation.
- Flexibility: Willingness to adapt to changing priorities and handle multiple tasks simultaneously.
- Reliability: Consistent in updating order trackers and ensuring all necessary documentation and procedures are completed accurately and timely.