Job Summary
To provide end to end Enterprise/IPRAN access network support in aspects of fault, upgrade and database maintenance to ensure high network availability to provide good service quality for UMobile customers.
The Day-To-Day Activities
- To perform all 2nd level PTN/router/FTTx product troubleshooting and identify the cause or failure of transmission Network Elements (NE).
- Facing LL provider and demand improvement on the repetitive and major incidents.
- Maintaining Enterprise/IPRAN access network (PTN,Router,GPON and Switches) service availability and stability.
- Handles Enterprise/IPRAN network, performance related and customer complaint trouble tickets.
- To resolve TT, alarm, and equipment errors within SLA.
- Perform network capacity, expansion and optimization of new Enterprise/IPRAN circuits.
- Escalation of abnormalities/irregularities issued to Vendor/ LL provider, interconnect & CDMU in a timely manner.
- Provide 2nd Level Support to Field Force Team.
- To perform all 2nd-level transmission support & troubleshoot any major network failure on U Mobile network which consists of various switch/router/GPON products.
- Conduct network audit, analysis, and monitoring performance to ensure service availability and achieve KPI.
- Liaising with leads, managing vendors to help in restoring the faults, liaising with management for updating and progress status.
- To generate and analyze reports for problem links. Suggest solutions and ideas for troubleshooting procedures to reduce network outages.