Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!
•  Awarded For
    o Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
    o Bronze Winner in Cross-Generational Workforce Engagement (2024)
    o Gold Winner for Excellence in Workplace Culture (2021)
•  Comprehensive medical, dental, optical and insurance benefits
•  Flexi working hours arrangements
•  Staff Line & Device Subsidy
•  Smart Casual Attire
•  Child Parental Care Leave
•  Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
•  Special employee discounts for selected F&B Brands

Job Summary

• Responsible to keep the contract Centre operation running smoothly for 8am-12am x 7 days a week. Team Leaders works on rotation shift and aside from having an overall responsibility of floor management while on duty, they are also responsible for the performance of a dedicated team reporting under them.

The Day-To-Day Activities

• Oversee daily operations, including scheduling, attendance, floor management, and real-time performance tracking.
• Handle escalations, provide guidance to CSEs, and assist with complex issues.
• Conduct briefings/training on product updates, policies, and performance insights.
• Provide feedback on individual and team performance.
• Manage team KPIs, ensuring discipline, productivity, and quality.
• Respond to customer inquiries, investigate issues via regulatory bodies, emails, and social media.
• Ensure timely issue resolution with professional recommendations.
• Monitor outstanding issues, keeping customers informed until closure.
• Follow up with customers and internal teams for resolution.

About You

• Minimum diploma, bachelor degree professional degree or equivalent
• Min 3 years experience in customer service or contract center with at least 1 year working related experience in handling non phone transaction i.e email, social media transactions.
• Relevant experience in handling complex enquiries/issues and conducting investigation/review into those to provide an accurate resolution
• Able to use Microsoft office and savvy with updates and progress of social media world
• Excellent business letter writing skills and strong spoken communication skills
• Able to work on rotation shifts (7days a week on business operations hours)
• Minimum typing speed of between 25-30 wpm and accuracy of above 90%

#LI-NS1

What’s Next ?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

Back Apply