Role
The account management role is responsible for nurturing and expanding relationships with enterprise customers, across various sectors. This role will drive key business development activities, penetration into new accounts/ end customers, drive sales and manage existing relationships with key customers.
The Day-To-Day Activities
Sales
- Collaborate with the internal teams to develop and implement effective strategies for acquiring new enterprise clients and expanding market share.
- Conduct thorough market research to identify potential leads, industries, and trends, leveraging this information to customize sales pitches and proposals.
- Support negotiations, contract discussions, and closing activities to secure new business partnerships and meet sales targets.
Account Management
- Develop new and maintain strong relationships with existing enterprise clients, serving as their primary point of contact.
- Understand client needs, objectives, and challenges to provide tailored solutions and recommendations, translating into sales for U Mobile Digital Enterprise.
- Regularly engage with clients to assess satisfaction levels, address concerns, and identify opportunities for upselling or cross-selling additional services.
Customer Advocacy and Support
- Act as a trusted advisor to enterprise clients, advocating on their behalf within the organization and ensuring their needs are met in a timely and satisfactory manner.
- Collaborate with internal teams, including customer support, product development, and marketing, to address client feedback, enhance service offerings, and drive overall customer satisfaction.