Role
The Pre-Sales Solutions Consultant plays a crucial role in supporting sales efforts by identifying customer needs, designing tailored solutions, and ensuring technical feasibility. This role involves close collaboration with account managers, partners, and customers to provide expert guidance, justify return on investment (ROI), and drive solution adoption. Responsibilities include conducting proof-of-concept (POC) projects, preparing technical proposals, responding to RFPs/RFIs, and continuously enhancing technical expertise. The ideal candidate is proactive in learning new technologies, fostering innovation, and delivering impactful solutions that align with business and customer goals.
The Day-To-Day Activities
• Pre-Sales Support: Work closely with account managers and partners to establish and understand customer requirements, identifying appropriate solutions to deliver tailored product and design solutions.
• Customer Interaction: Effectively communicate technical answers to customer questions, justifying the return on investment (ROI) of proposed solutions.
• Proof of Concept (POC): Identify appropriate strategic POCs with partners, and customers, with a path to commercialisation (eventual conversion to sales).
• Solution Documentation: Prepare comprehensive solution proposal, work with pricing team and present to stakeholders for approval and customers.
• Technical Expertise: Maintain a solid technical understanding of products, continue to explore and learn new products that best addresses customers technical and cost requirements. Continue to learn externally and improve, existing products / solutions.
• RFP/RFI Responses: Prepare detailed responses to Requests for Proposals (RFPs) and Requests for Information (RFIs) using a consultative approach to make the customer feel confident in purchasing our solution.
• Continuous Learning: Stay updated on new skills and product knowledge on a continuous basis to ensure up-to-date expertise in the field. Have a drive to explore and learn new technology, drive team innovation, and creativity to create cutting edge solutions.