Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!
•  Awarded For
    o Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
    o Bronze Winner in Cross-Generational Workforce Engagement (2024)
    o Gold Winner for Excellence in Workplace Culture (2021)
•  Comprehensive medical, dental, optical and insurance benefits
•  Flexi working hours arrangements
•  Staff Line & Device Subsidy
•  Smart Casual Attire
•  Child Parental Care Leave
•  Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
•  Special employee discounts for selected F&B Brands

Role
This role is for an Enterprise Account Manager (EAM) role for the Corporate Segment Direct Team within the Enterprise Large Accounts team.
This is a hybrid role that combines client relationship management, sales enablement, and partner engagement through events and onboarding initiatives. This role supports both internal enterprise sales teams and external business partners to drive adoption of our enterprise connectivity solutions, including DIA, P2P, IoT/M2M, and 5G business solutions.

The Day-To-Day Activities

Partner Engagement & Event Management
1. Plan and execute on-ground partner engagement event activities to build awareness, educate, and onboard resellers, and convert clients.
2. Manage event logistics, including management of venue & event organizers, event & quarterly budgeting, invoicing, payments, and other related areas.
3. Oversee inventory of marketing materials, goodie bags, promotional merchandise, and ensure timely availability of equipment and branding items.
4. Coordinate team responsibilities and preparation of event presentations, checklists, and timelines.
5. Act as the main liaison for event organizers and partners for seamless execution.

Sales Enablement – Deck Building & Content Development
1. Create and maintain sales decks, solution proposals, and partner training materials in MS PowerPoint tailored to different industries and client needs.
2. Work closely with Large Account Managers to craft client or product-specific presentation materials and pitch decks.
3. Support the development of reseller onboarding packs, solution briefings, and other go-to-market enablement tools.

Key Account Client Management
1. Serve as the primary point of contact for assigned enterprise clients in the corporate segment.
2. Build long-term relationships with key accounts, ensuring customer satisfaction and account retention.
3. Proactively identify upsell and cross-sell opportunities for telco enterprise solutions.
4. Manage client escalations, service issues, and collaborate with internal teams (e.g., network, product, finance) to resolve matters.
5. Monitor contract renewals, billing issues, and client feedback to ensure positive customer lifecycle experiences.

About You

1. Education/ What people Know:
• Bachelor’s Degree in Business Administration, Marketing, Communications, IT, Engineering, Computer Sciences or related field.

2. Experience/ What people Have Done:
• Minimum 8-10 years of experience in enterprise account management, B2B sales, partner enablement, or telco/tech-related project coordination.
• Experience organizing corporate events or partner engagements is a strong advantage.
• Prior work in a telecommunications, technology, or enterprise sales environment is highly preferred.

3. Competencies/ What people Can Do:
• Proficiency in Microsoft PowerPoint, Excel, and Word.
• Strong verbal and written presentation and communication skills.
• Good understanding of enterprise telco products like DIA, P2P, IoT, and M2M SIMs.
• Strong project management and stakeholder coordination skills.
• Comfortable working with multiple internal teams (e.g., Sales, Marketing, Finance, Network, Procurement).

4. Personal Attributes/ Who people Are:
• Highly organized, detail-oriented, and proactive.
• Possesses a can-do attitude, always striving for improvement
• Comfortable working in fast-paced environments with shifting priorities.
• Professional demeanor with strong people and relationship management skills.
• Able to work independently and collaboratively across multiple projects.
• Outgoing, extroverted and able to engage / build business relationships.

KPIs
1. Timely and impactful delivery of decks, proposals, and training content
2. Successful execution metrics of partner engagement events (attendance, feedback, budget)
3. Feedback from internal account teams and management on support effectiveness
4. Operational accuracy: Timely submission of invoices, documentation, etc


#LI-TT1

What’s Next ?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

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