Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!
•  Awarded For
    o Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
    o Bronze Winner in Cross-Generational Workforce Engagement (2024)
    o Gold Winner for Excellence in Workplace Culture (2021)
•  Comprehensive medical, dental, optical and insurance benefits
•  Flexi working hours arrangements
•  Staff Line & Device Subsidy
•  Smart Casual Attire
•  Child Parental Care Leave
•  Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
•  Special employee discounts for selected F&B Brands

Role


The Day-To-Day Activities
Technical Senior Manager
• Provide leadership in the planning, development and support of U Mobile’s Customer Experience Management (CEM) platforms to ensure superior service quality and customer satisfaction.
• To lead in planning, development and support of U Mobile’s Network Assurance Solution (Fault Management, Performance Management and Trouble Ticketing).
• To lead the design and development of the Operations Support System (OSS) cloud native and virtualization platform / Infrastructure.
• To lead and champion automation initiatives towards TM Forum’s Autonomous Network model.

About You

• Minimum Bachelor’s degree in a related field.
• More than 15 years’ related experience.
• Experience in managing CEM platforms for a telco network like Huawei Smartcare.
• Experience in Service assurance platforms and an understanding of correlation rules and event escalation.
• Experience in the setup of cloud native infrastructure like Kubernetes, docker, Openstack, openshift etc.
• Experience in leading a small and lean team to deliver results.
• Familiar with Telco technologies and telco networks (Radio, Transmission, Core).
• Competent with scripting and rules based scripts.
• Has more than a basic understanding of TCP/IP networks.
• Competent in setting up cloud/virtual infrastructure.

#LI-JL1

What’s Next ?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

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