Role
The Day-To-Day Activities
Job Summary
We are seeking an experienced and results-driven Project Manager to oversee and lead various program/projects within our organization. The ideal candidate will be responsible for planning, executing, rollout and closing projects, ensuring that they are completed on time, within budget, and meet quality standards. The Project Manager will work closely with cross-functional teams, business users and other key stakeholders to deliver successful project outcomes and ensure that benefits of the projects are realized. Supporting PMO HOD in overall management of IT change initiatives in UM.
Job Responsibilities
Program Delivery
• Lead end-to-end delivery of programs and projects, from initiation to launch, ensuring alignment with business objectives.
• Track benefits realization by defining KPIs and measurement frameworks aligned to program goals.
• Monitor performance of program outcomes post-launch to ensure expected business impact is achieved
Project Delivery
• Manage end-to-end project management including defining project scope, developing timelines, monitor project budget, and resources to meet delivery targets within agreed parameters.
• Coordinate and lead cross-functional teams (e.g., IT, Marketing, Sales, Operations) to ensure seamless execution across workstreams. Motivate and supervise project team members and influence them to take positive steps and accountability for their assigned works
• Establish & facilitate project governance, including steering committees, status reporting, and risk/issue escalation to manage scope and control change
• Identify and mitigate project risks and drive issue resolution to ensure successful project delivery
• Work with Quality Assurance and Business users to ensure that project deliverables adhere to agreed quality
• Manage and optimize project budget, ensuring all expenditure is in line with agreed budget
• Ensure compliance with internal processes, frameworks, and regulatory requirements.
• Maintain comprehensive project documentation (include all key decision and changes) to ensure traceability and establish a clear audit trail.
• Monitor and track progress against milestones, resolving roadblocks proactively to avoid delays.
• Complete project transition to operation team and project closure
• Drive stakeholder alignment and manage expectations throughout the project lifecycle.
• Support go-to-market readiness, ensuring all elements (systems, communications, customer journeys) are in place for a successful launch.
• Conduct post-implementation reviews to capture lessons learned and share best practices and identify opportunities for continuous improvements.
Stakeholders Management
• Establish and maintain relationship with internal stakeholders (UM leadership, business team, ISD GTM teams, PMO team etc.) and external vendors (3PP) to deliver solutions meeting customers’ needs
• Onboard and engage key stakeholders (internal and external) required for project execution and define and agree on expectations from each stakeholder
• Proactively engage with stakeholders to avert/resolve potential issues and risks
Stakeholder Communication and Reporting
• Serve as the primary point of contact for all project-related communication with stakeholders.
Provide regular project status updates to stakeholders, including progress reports, risks and any issues that may arise to key stakeholders and senior management.
• Facilitate effective communication within the project team and across departments.
Develop standard periodic reports and dashboards at project and program level for various stakeholders (e.g.: Leadership level, CIO level, GTM level etc.)
• Leverage technology to automate reports and dashboard that can streamline communication, improve transparency, facilitate swift decision making, proactive risk and issue resolution
• Support the PMO HoD in creating a portfolio view of all ISD change initiatives (projects and change requests; completed, ongoing and planned) with clear health status, achievements, and challenges
Strategic Portfolio Management
• Ensure that all change initiatives in ISD pipeline are aligned to UM and ISD’s strategic objective and have clearly defined benefits
• Support the PMO HoD in facilitating demand planning process for all change initiatives (projects and change requests) to eliminate redundancies, identify synergies, prioritize execution and streamline resource utilization
• Support the PMO HoD in facilitating release management process to provide visibility of all planned changes to system and ensure smooth transition to operations.