Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!
•  Awarded For
    o Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
    o Bronze Winner in Cross-Generational Workforce Engagement (2024)
    o Gold Winner for Excellence in Workplace Culture (2021)
•  Comprehensive medical, dental, optical and insurance benefits
•  Flexi working hours arrangements
•  Staff Line & Device Subsidy
•  Smart Casual Attire
•  Child Parental Care Leave
•  Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
•  Special employee discounts for selected F&B Brands

The Day-To-Day Activities

• U Home Fiber Order submission

• Order validation on customer’s name, IC, address and package
• Order tracking of U Home Fiber and follow up on unreachable customer, requirement of customer’s documents such as IC/passport for new registration and on-site clearance or readiness by customer due to renovation works.
• Order confirmation and appointment slotting according to date availability in portal.
• Tracker updates to resellers

• U Home 5G Order submission

• Order tracking for Consignment No Updates
• Tracker updates to resellers
• Manage reseller escalation via emails and WhatsApp grp pertaining order inquiry

• Managing on site fulfilment

• Coordinating installation along with TDC SI
• Liaising with internal network to assist on site configuration during installation.

• Order Activation

• Manual WCF uploading and device knock-off.
• Ensuring contract and discount (wherever applicable) is triggered.

About You

• Ability to accurately validate customer information such as name, IC, address, and package details.
• Proficiency in tracking and managing multiple orders, ensuring timely follow-up and resolution of any issues.
• Excellent verbal and written communication skills for liaising with customers, resellers, and internal teams. Ability to manage escalations effectively via email and WhatsApp.
• Competence in using order processing systems, such as CPQ, and familiarity with manual WCF uploading and device knock-off processes.
• Ability to identify and resolve issues related to order submissions, on-site clearance, and installation coordination.
• Commitment to providing a high level of service to both internal and external customers.
• Ability to work collaboratively with the TDC SI team and internal network teams to ensure successful on-site configuration and installation.

What’s Next ?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

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