Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!
•  Awarded For
    o Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
    o Bronze Winner in Cross-Generational Workforce Engagement (2024)
    o Gold Winner for Excellence in Workplace Culture (2021)
•  Comprehensive medical, dental, optical and insurance benefits
•  Flexi working hours arrangements
•  Staff Line & Device Subsidy
•  Smart Casual Attire
•  Child Parental Care Leave
•  Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
•  Special employee discounts for selected F&B Brands

The Day-To-Day Activities

• Product Leadership & Lifecycle Management
• Serve as the product owner for DCB, managing the full partner lifecycle: onboarding, launch, in-life service monitoring, and termination.
• Lead partner operations including service integration, validation, contract negotiation, performance reporting, and settlement oversight.
• Act as the central liaison between content providers, internal stakeholders (Technology, Finance, Legal, Customer Service), and external vendors.

• Growth Acceleration & Go-To-Market (GTM) Strategy
• Spearhead revenue growth through innovative monetization strategies, including new verticals, exclusive content deals, and bundling initiatives.
• Work with other product owners within the organisation to conceptualize and execute impactful customer acquisition and engagement campaigns that drive DCB adoption.
• Continuously monitor partner performance KPIs and revenue metrics to optimize profitability and uncover new commercial opportunities.

• Operational Excellence & System Innovation
• Champion improvements on the backend systems to enhance partner onboarding, transaction flow, and issue resolution.
• Lead UAT, regression testing, and system enhancement planning with internal IT teams and platform vendors.
• Identify bottlenecks in operational workflows and deploy solutions that reduce manual work and improve turnaround times.

About You

• Bachelor’s degree in Engineering, IT, Business, or related discipline.
• Minimum 3 years of experience in product management, digital services, or platform operations, preferably in telco, fintech, or e-commerce space.
• Knowledge of MCMC regulations and governance affecting digital services, payment aggregators, and telco platforms in Malaysia is an advantage
• Proven experience managing VAS / OTT / fintech platforms or subscription-based services.
• Strong data fluency—comfortable interpreting dashboards and applying insights to decisions.
• End-to-end product ownership: from ideation and launch to continuous improvement.
• Strong grasp of partner ecosystems, digital service monetization, and customer journey design.
• Deep understanding of settlement, reconciliation, and revenue assurance processes.
• Experience in contract management and negotiation, ensuring alignment of commercial, legal, and operational interests with partners.
• Strong cross-functional collaboration and stakeholder management capabilities.
• Proficient in analyzing performance data and partner KPIs to drive strategic decisions.
• Experience working in agile environments and driving growth-focused digital products.
• Strategic thinker with commercial instincts.
• Proactive, adaptable, and solutions-oriented.
• A self-starter who thrives on ownership and accountability.

#LI-NS1

What’s Next ?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

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