Role
The Day-To-Day Activities
To support the Wholesale Business Unit by bridging the gap between commercial requirements and technical implementation. This role is responsible for preparing and managing business documentation, coordinating cross-functional teams, and ensuring the effective delivery of wholesale products and partner solutions. The position plays a key role in supporting MVNOs, access seekers, and internal stakeholders in the development, delivery, and continuous improvement of wholesale services
1. Business Documentation and Requirements Management
- Develop and maintain Business Requisition Forms (BRF) detailing product or partner requirements.
- Document wholesale product specifications, service descriptions, user journeys, and operational flows.
- Translate the requirements and customer journey into clear, structured inputs for ISD/Billing and Network teams.
2. Cross-functional Coordination
- Act as liaison between Wholesale, ISD/Billing, Network, Finance and other relevant teams to facilitate timely delivery of solutions.
- Drive alignment between business needs and technical implementation plans.
- Track and manage end-to-end delivery milestones for new products or services, enhancements, or partner onboarding.
3. Partner Support
- Serve as operational point of contact for MVNOs and wholesale partners.
- Assist with onboarding, facilitate service configuration, documentation, and resolution of issues raised by partners.
- Monitor change requests and enhancement requirements from partners and ensure internal follow-up.
4. Process Review and Improvement
- Review and recommend improvements to business processes across Wholesale, ISD/Billing and Network functions.
- Identify inefficiencies or gaps in current processes and support continuous improvement initiatives.