Role
The Day-To-Day Activities
Order Fulfilment – End-to-End Execution
• Ensure all device and router orders from Premier Dealers and Consignment Dealers are accurately and promptly processed in the ZSmart system upon receiving SDO, SRO, or DOA requests, with deliveries completed within SLA timelines across all regions.
• Coordinate device deliveries and pickups with dealers in accordance with agreed Service Level Agreements (SLAs), working closely with 4PL partners and the Sales team to ensure timely fulfilment.
• Address and resolve all DOA/SRO-related issues promptly, following up until Credit Note (CN) requisitions are approved by Finance.
• Investigate and manage problematic DOA/SRO cases and closed in ZSmart.
Daily Reporting & Updates
• Prepare daily reports for device allocations across Premier Dealers and Consignment Dealers including:
• Daily opening stock in dealer bins.
• Dealer consignment activation reports.
• Dealer consignment stock balance reports.
• Daily update to Sales management about 4PL MTD report and SDO zsmart data
• Monthly Stock with Premier Dealer
• Weekly Sales Figures of iPhone & Android monthly report
• Compile weekly reports on device activations (iPhone and Android) for the Report Management team.
• Prepare monthly activation reports for Premier Dealers to support Finance and Operations teams.
• Provide timely logistics updates to Sales to facilitate dealer delivery status communication, including:
• UM 4PL daily status updates.
• Consignment stock allocation reports.
• Update the allocation table daily for all order types, including pending submissions.
• Verify all allocated devices are correctly stocked in the system and prepare corresponding stock-in summary reports.
Operational Support & Issue Resolution
• Respond to enquiries and issues raised by dealers and the Sales team.
• Manage dealer downgrade and buyout processes by:
• Extracting IMEI numbers based on Sales-provided lists.
• Confirming quantities with Sales before submitting to 4PL.
• Performing immediate IMEI status changes for buyout lists.
• Handle Material Requisition (MR) submissions and Purchase Request (PR) creation upon request.
• Monitor incoming emails from dealers and internal Sales, escalate issues through the EDO ticketing system, and coordinate follow-up with relevant parties until resolution.
Project & System Enhancement Support
• Support Ad-hoc project by providing order fulfilment requirements, assisting with UAT, Sanity Testing, training, and post-implementation support.
• Participate ad-hoc projects focused on system and operational enhancements.
Backup Support
Act as backup support during staff absences and emergencies to maintain business continuity.