Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!
•  Awarded For
    o Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
    o Bronze Winner in Cross-Generational Workforce Engagement (2024)
    o Gold Winner for Excellence in Workplace Culture (2021)
•  Comprehensive medical, dental, optical and insurance benefits
•  Flexi working hours arrangements
•  Staff Line & Device Subsidy
•  Smart Casual Attire
•  Child Parental Care Leave
•  Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
•  Special employee discounts for selected F&B Brands

The Day-To-Day Activities

Sales & Performance Support:
• Assist the Store Manager in overseeing daily store operations and achieving sales targets.
• Handle cash management and daily sales reconciliation.
• Drive individual and team sales performance to meet and exceed targets.
• Monitor key performance indicators (KPIs) and provide feedback to the team to ensure targets are met.

Team Supervision & Development:
• Supervise and train Sales Associates/Agents, ensuring adherence to sales processes and customer service standards.
• Lead the team effectively during assigned shifts.
• Provide constructive feedback and coaching to team members to improve their performance and skill sets.
• Assist in the onboarding of new sales associates.

Customer Service & Operations:
• Manage inventory, product displays, and store cleanliness.
• Address customer inquiries and resolve issues promptly and professionally.
• Ensure excellent customer service is consistently provided to all customers.
• Oversee visual merchandising standards to ensure an appealing store environment.
• Implement company policies and procedures during shifts.

Administrative & Reporting:
• Assist in preparing daily, weekly, and monthly sales reports as required.
• Ensure accurate data entry for all sales and customer transactions

About You

• Candidate must possess at least a Diploma or equivalent experience in retail or customer service.
• At least 1-3 years of relevant working experience in a retail sales or customer service role, with some supervisory experience preferred.
• Proven ability to assist in achieving sales targets.
• Strong customer service skills with an ability to resolve customer inquiries effectively.
• Good verbal and written communication skills.
• Ability to work effectively within a team environment.
• Proficiency in using point-of-sales systems and basic computer applications.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Ability to work in shifts, including weekends and public holidays.

#L1-HF1

What’s Next ?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

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