About You
Sales Management:
• Directly manage, coach, and motivate Store Managers within their assigned area.
• Monitor daily/weekly/monthly sales performance and operational efficiency of individual stores in their area.
• Develop and implement strategies to achieve business objectives within their designated area.
• Monitor key performance indicators (KPIs), analyse results and feedback, and implement corrective actions to ensure targets are met.
Customer Service & Operational Standards:
• Conduct regular store visits to assess performance, identify training needs, and ensure adherence to brand standards.
• Address escalated customer issues and maintain high customer satisfaction.
• Oversee the product lifecycle, ensure good planning and execution for launching new products, and driving consumer engagement in store.
Team Management & Development:
• Manage and guide a team of professionals, fostering a high-performance UM culture and providing mentorship.
• Ensure optimal staffing levels and staff capabilities within their area stores.
• Resolve operational issues that arise within the stores.
Strategic Planning & Market Analysis:
• analyse local market trends and competitor activities to inform area strategies.
• Staying abreast of market trends, competitor activities, and customer preferences to inform business decisions.
• Overseeing the product lifecycle, ensure good plannings and execution for launching new products, and driving consumer engagement in store.
Resource Management & Collaboration:
• Collaborating with various internal teams and external partners like mall managements or vendors to drive business growth and ensure smooth operations.
• Managing allocated resources effectively and ensuring cost-efficiency for the store productivity and profitability
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