About You
Sales & Performance Management:
• Set daily/weekly sales targets for the team and ensure their achievement.
• analyse sales data and market trends to identify opportunities for growth and implement localized sales strategies.
• Manage store budgets and control expenses to ensure profitability.
Team Leadership & Development:
• Lead, motivate, and develop the store team (Assistant Store Managers, Sales Associates/Agents).
• Conduct regular team meetings and performance reviews.
• Oversee the onboarding and ongoing training of new and existing staff to maintain high performance standards.
Customer Service & Experience:
• Ensure excellent customer service is provided, resolving customer complaints and ensuring satisfaction.
• Handle customer escalations that cannot be resolved by sales associates, ensuring customer retention and positive brand perception.
Store Operations & Compliance:
• Manage day-to-day store operations, including opening/closing, cash handling, and inventory control.
• Manage stock levels, visual merchandising, and cleanliness of the store.
• Implement company policies, procedures, and promotions effectively.
• Ensure compliance with all health, safety, and security regulations within the store.
Communication & Collaboration:
• Report store performance and operational issues to the Area Manager.
• Collaborate with marketing teams to execute promotional activities and campaigns effectively at the store level.
• Maintain up-to-date knowledge of U Mobile products and services as well as competitor offerings
#L1-HF1