The Day-To-Day Activities
Account Ownership & Relationship Management
o Serve as the primary point of contact for assigned MVNO clients throughout the full customer lifecycle.
o Build deep relationships with MVNO stakeholders, ensuring consistent communication, trust, and alignment.
o Conduct regular strategic account reviews and performance meetings to strengthen partnerships.
Contract Compliance & Commercial Support
o Ensure contract terms, SLAs, and regulatory requirements are clearly understood, implemented, and adhered to.
o Support the negotiation and renewal of MVNO agreements in coordination with legal, product, and pricing teams.
o Track service-level obligations and commercial KPIs to ensure compliance and partner satisfaction.
Partner Onboarding & Launch
o Manage the onboarding of new MVNO partners, ensuring seamless coordination between sales, technical teams, and operations.
o Develop and maintain onboarding checklists, timelines, and communication plans.
o Track key launch milestones and proactively resolve any bottlenecks.
Revenue & Growth Management
o Monitor and report on MVNO performance including subscriber growth, traffic usage, and service adoption.
o Identify upsell/cross-sell opportunities (e.g., new product bundles, 5G upgrades, or geographic expansion).
o Collaborate with product and pricing teams to present new commercial models or enhancements.
Issue Resolution & Support Oversight
o Act as a key escalation point for service or operational issues, ensuring timely resolution by coordinating with the operations and support teams.
o Maintain a log of incidents and proactively address recurring service issues.
Performance Monitoring & Reporting
o Track and report on client health, revenue contribution, and service usage trends.
o Deliver regular updates to the Head of Sales & Account Management, including risk assessments and opportunity plans.