Role
We are looking for a
skilled Account Manager to oversee the relationships of the company with its
most important clients. You will be responsible for acquiring and maintaining long-term
key customers by comprehending their requirements.The ideal candidate will be
apt in building strong relationships with strategic customers. You will be able
to identify needs and requirements to promote our company's solutions and
achieve mutual satisfaction. The goal is to contribute in
sustaining and growing our business to achieve long-term success.
If you are passionate aboutacquiring,
managing and servicinghigh service revenue accounts with the
objective of revenue growth and account retention, then this could very well be
the role for you.
The Day-To-Day Activities
1. Develop and formulate strategic and
tactical plans to ensure KPI and goals are achieved;
2. Build market position by identifying
and acquiring business deals with existing and new customers;
3. Develop and formulate retention
strategy to minimize churn rate of the portfolio of accounts;
4. Provide and screen data/information for
potential business deals by analysing market strategy, examining risks and
financial accuracy for business decision making;
5. Protects organization’s value by
keeping company information and tender confidential;
6. Provide excellent service to Company
PIC to ensure maximized customer satisfaction;
7. Assist collection team on customers’
aging;
8. Ensure pipeline in CRM are diligently
updated – consistently updating new opportunities week on week AND progressing
the opportunity sales motion from creation to closing;
9. Develop comprehensive Account plans for
all assigned customers.
10. Orchestrate communication and
collaboration between cross functional Digi team and customers;
11. Accountable on driving every
opportunity to closure with a strategic plan;
12. Keeping track of all post sales
activities with timely delivery;
13. Working closely with
Solution Manager and Identifying new solutions for all assigned customers for
sustainable account growth.