Role
The Day-To-Day Activities
What You’ll Do
• Admin & Reporting
Handle daily administrative tasks, maintain trackers, and prepare daily/weekly reports (Excel/Google Sheets/Powerpoint).
Extract, check, and validate data used for team dashboards and campaign tracking.
• Customer Communications
Communicate with customers and stakeholders via calls and WhatsApp to share plan details, answer questions, schedule follow-ups, and confirm documentation.
Log interactions in our tracking sheet/CRM with clear next actions and timestamps.
• Internal Liaison
Act as a bridge between customers/stakeholders and internal teams. Escalate exceptions promptly.
Track case progress/SLA, follow up with owners, and close the loop with customers.
• Registration & Documentation
Gather customer information to register plans/devices, ensure all required fields are complete (forms, IDs, consents), and submit to the processing team.
Perform basic data verification/UAT checks on lists/forms to reduce rework.
• On-Ground & Event Support (as needed)
Support sign-up drives/roadshows (queue management, form checks, simple device/SIM handover logging).
Coordinate with logistics on SIM/device inventory readiness and returns.
• Analytics & Continuous Improvement
Compile weekly/monthly summaries (conversion, dropout reasons, turnaround time).
Highlight insights to improve scripts, FAQs, and customer flows.
What You’ll Learn
• Practical customer-ops skills (call handling, WhatsApp etiquette, objection handling).
• Hands-on reporting & data validation aligned to real KPIs.
• How registrations, device fulfilment, and cross-team coordination work at scale in telco.