Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!
•  Awarded For
    o Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
    o Bronze Winner in Cross-Generational Workforce Engagement (2024)
    o Gold Winner for Excellence in Workplace Culture (2021)
•  Comprehensive medical, dental, optical and insurance benefits
•  Flexi working hours arrangements
•  Staff Line & Device Subsidy
•  Smart Casual Attire
•  Child Parental Care Leave
•  Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
•  Special employee discounts for selected F&B Brands

Role

Day-to-Day Responsibilities
Provide operational and administrative support to DH agents within the Business Support & Operations team.

Key Accountabilities:

• Assist dealers and internal teams with registration processes and handle various dealer-related requests.

• Respond to dealer inquiries through the Dealer Helpdesk Contact Centre, ensuring timely and accurate support.

• Perform basic troubleshooting for network-related issues and escalate cases when necessary.

• Investigate billing matters and address customer complaints to ensure proper resolution.

• Support HR with staff line registrations for employees located outside the Klang Valley.

• Assist internal departments with test line registrations as required.

Key Experiences & Qualifications:

• Prior experience in administrative tasks and data entry.

• Experience in a contact centre environment is an added advantage.

• Ability to work in a shift-based schedule.

• Willing to work on public holidays and weekends as needed.

About You:

1. Education & Experience
   Minimum Diploma in Operations Management or related field. SPM/STPM holders with relevant experience may also be considered. Preferably 1–3 years in business support, operations, admin, or customer-facing roles.

2. Technical Skills
   Strong communication skills, proficient in Microsoft Office, and capable of handling reports, data entry, and coordination tasks accurately within set timelines.

3. Work Competencies
   Able to multitask, work with minimal supervision, stay detail-oriented, and consistently meet deadlines in a fast-paced environment.

4. Personal Attributes
   Team player with a positive attitude, responsible, adaptable, customer-focused, and strong in problem-solving.

5. Key Responsibilities
   Support daily operations through documentation, data processing, reporting, enquiries handling, administrative tasks, and ensuring compliance with SOPs, PDPA, and service-level requirements, including liaising with internal and external parties

What’s Next ?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

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