Jo Summary
As a Senior Engineer, this role is responsible for the technical operations and maintenance of data analytics platforms, encompassing both crowd sourced and internal data systems. Key responsibilities include ensuring platform reliability through proactive system monitoring, performance optimization, and advanced troubleshooting. The position also focuses on developing and maintaining interactive dashboards and managing change requests (CR) to enhance system functionality and uphold data integrity.
Additionally, the role coordinates with vendors for hardware support and replacements, oversees procurement documentation, and ensures timely resource availability to maintain seamless operations and support business continuity
The Day to Day Activities
- Monitor and Optimize System
Performance -Continuously monitor
platform health, analyze performance metrics, and resolve alerts or issues
promptly to ensure high availability and reliability
- Vendor Coordination for Hardware
Support -Liaise with vendors
for troubleshooting, repairing, and replacement of hardware components,
ensuring minimal downtime and compliance with SLAs.
- Manage and Deliver Technical
Project - Lead and support
small-scale IT projects from planning through implementation, ensuring
technical accuracy and timely delivery.
- Data Analysis and Visualization -Analyze crowdsourced
and internal datasets, design and maintain interactive dashboards, and
provide actionable insights for operational improvements.
- Change Request (CR) Administration -Handle, track, and
implement CRs for system enhancements and updates, ensuring proper
documentation and adherence to change management processes.
- Procurement Documentation and
Coordination -Prepare and submit
Purchase Requisition (PR) forms, manage sourcing requests, and follow up on
Purchase Order (PO) issuance with vendors and internal teams.
- Customer Experience Platform
Support -Maintain and support U
Mobile’s Customer Experience Solution, ensuring system stability and superior
service quality.
- Trouble Ticket Resolution -Respond promptly to escalate
trouble tickets from first-level support, performing root cause analysis and
resolving complex technical issues within defined timelines.