Closing Date : 31/12/2026

Lead, Business Support & Operations (SFA / RF / Data Verification)  

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Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!
•  Awarded For
    o Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
    o Bronze Winner in Cross-Generational Workforce Engagement (2024)
    o Gold Winner for Excellence in Workplace Culture (2021)
•  Comprehensive medical, dental, optical and insurance benefits
•  Flexi working hours arrangements
•  Staff Line & Device Subsidy
•  Smart Casual Attire
•  Child Parental Care Leave
•  Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
•  Special employee discounts for selected F&B Brands

Role

The Day-To-Day Activities
Jobs and Responsibilities.
• Assist in overseeing day-to-day operational activities to ensure smooth and timely service delivery across unit functions.
• Manage and resolve operational issues and acted as Level 1 team on escalations related to operational issues and act as Level 1 support team.
• Coordinate with internal teams, vendors, and operators to ensure effective issue resolution and compliance with agreed procedures.
• Prepare and review operational reports, ensuring accuracy, timeliness, and proper follow-up actions.
• Develop, update, and enforce Standard Operating Procedures (SOPs) to maintain consistency and compliance.
• Support project implementations, oversee disty training,and other related administrative matters and system enhancements related to operations.
• Escalate risks, delays, or compliance issues to management in a timely manner.
• Assist the Section Head in ensuring operational KPIs and service standards are met

About You

  • Education & Experience
    Bachelor’s degree or diploma in Business Administration, Information Systems, Telecommunications, or a related field, with 5+ years of experience in operations, service delivery, or support roles within the telecommunications or distribution environment.

  • Telecom Operations & Systems Knowledge
    Strong understanding of telecom operational processes, with hands-on experience in operational systems, Level 1 incident escalation handling, UAT/system testing, and project implementations.

  • Process, SOP & Reporting Capability
    Proven ability to develop, maintain, and enforce SOPs, as well as prepare and analyze operational and KPI reports using Excel, dashboards, or reporting tools.

  • Operational & Analytical Skills
    Strong problem-solving and troubleshooting abilities, capable of managing escalations, identifying risks or compliance gaps, and handling multiple operational tasks in a fast-paced environment with high attention to detail.

  • Stakeholder Management & Leadership Traits
    Effective communication and coordination skills with internal teams, vendors, distributors, and agents; proactive, results-driven, able to work independently while supporting leadership, with strong ownership, accountability, and professionalism.

  • #LI-RA1

    • What’s Next ?
    Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.