Job Summary
- This role is responsible for defining, solutioning, developing, delivering and evolving the products & services end-to-end according to product roadmap. While ensuring that all products and services deliver a simple, seamless, and differentiated customer experience across the entire customer journey. It’s also required to look at entire product lifecycle, from strategy and innovation through rollout and optimization, with clear accountability for time-to-market, adoption, and customer experience outcomes.
- This position acts as a strategic integrator across Product, ISD, Network, Customer Experience, Digital, and Operations teams, translating customer insights into scalable, market-ready solutions.
- Strong telecommunications knowledge, leadership skills, and strategic thinking are essential, as the role bridges technical development and business strategy to drive innovation, growth, and competitive advantage.
The Day-To-Day Activities
- Oversee and govern end-to-end product delivery across cross-functional teams, ensuring alignment with business objectives, timelines, and quality standards.
- Analyze requirements to ensure they are feasible and meet business needs, overall company strategy and directions.
- Developing and implementing product development strategies to ensure products meet business requirements, cost optimization, customer experience and are delivered on time.
- Govern the product lifecycle from ideation and design to launch, scale, and retirement with continuously improving end-to-end customer journeys across all touchpoints.
- Identify customer and system pain points, moments of truth and translate them into initiatives to improve. Ensure customer experience principles are embedded into product design and delivery.
- Drive innovation that improves usability, personalization, automation, service quality, and scalable.
- Lead and mentor cross-functional teams, coordinates and collaborate with all internal stakeholders (Project Manager, Sales, Marketing, Finance, ISD, Network, Customer Service etc.) and external parties (3rd party vendors/ solution providers) to ensure delivery and achievement of intended results.
- Ensure service stability, system reliability, and minimal customer impact across all product launches and enhancements.
- Demonstrate strong sense of integrity and accountability on decisions, results of the decisions and showing transparency on the actions that lead to the decision/results of the decision.
- Stay abreast of emerging trends and technologies in the telecommunication industry.
- Experience with Agile/Scrum and modern product development practices to support rapid iterations.
- Strong stakeholder management with ability to influence senior leaders, partner with internal and external teams.