Job Summary
- We are seeking a candidate responsible for owning and delivering defined product features, journeys, or problem spaces within the U Mobile app. The role combines product ownership, commercial accountability, and technical collaboration, ensuring that app capabilities deliver measurable business value while maintaining strong technical quality and scalability.
- The role requires translating business objectives and customer needs into well-defined product requirements, technical solution capability, and mobile app capabilities, working closely with engineering, design, data, and marketing teams to deliver impactful digital experiences.
- The candidate will also support app driven revenue initiatives, growth experiments, and service digitalization, contributing to both customer experience improvements and commercial outcomes.
The Day-To-Day Activities
Product Delivery & Execution
- Own end-to-end delivery of assigned app features or journeys.
- Translate requirements into clear product documentation and user stories.
- Work closely with engineering teams to ensure feasible, scalable, and secure implementation of features.
- Support in app regression, release planning, and post-release business validation.
- Ensure releases meet both technical quality standards and business objectives.
Technical Product Collaboration
- Work closely with engineering teams to understand high level mobile architecture, APIs, backend integrations, and platform dependencies.
- Ensure product requirements consider technical constraints, scalability, performance, and security considerations.
- Collaborate with engineering and business teams to drive continuous improvements in app stability, performance, and feature release cadence.
- Able to support troubleshooting and root cause analysis for production issues impacting customer experience.
Performance & Metric
- Monitor basic app performance indicators features.
- Track feature-level KPIs such as adoption, conversion, and usage of analytics reports.
- Identify improvement opportunities using available data and insights.
Customer-Centric Experience
- Apply customer-first thinking in feature design and prioritisation.
- Use analytics, customer feedback, and behavioural data to improve journeys and app usability.
- Ensure alignment with design systems, UX standards, and platform experience guidelines.
- Continuously optimize user journeys to improve engagement, adoption, and digital self service capabilities.
Cross Functional Collaboration
- Collaboration with Marketing, IT, and Operation team.
- Communicate on tasks progress, risks, and dependencies clearly.
- Support cross functional initiatives including campaign launches, product integrations, and digital transformation programs.