Closing Date : 30/06/2026

Solution Analyst, Fintech & Digital Solutions   

** For registered candidates, please login to apply

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!
•  Awarded For
    o Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
    o Bronze Winner in Cross-Generational Workforce Engagement (2024)
    o Gold Winner for Excellence in Workplace Culture (2021)
•  Comprehensive medical, dental, optical and insurance benefits
•  Flexi working hours arrangements
•  Staff Line & Device Subsidy
•  Smart Casual Attire
•  Child Parental Care Leave
•  Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
•  Special employee discounts for selected F&B Brands

The Day-To-Day Activities

  • Handle trouble tickets and complaints received including troubleshooting and escalation within the Service Level Agreement (SLA)
  • Escalate urgent or recurring operation issues to second level / vendor / management
  • Manage and follow up closely with vendors to ensure escalated issues are resolved within SLA
  • Plan and implement continuous process improvement on daily operations
  • Communicate and collaborate with internal teams and vendors for problem solving
  • Submit regular feedback and activities reports to immediate superior
  • Practice knowledge sharing and continuous learning on new services / products / promotions

About You
Serves as Solution Analyst in charge of engaging Product Owners/ Managers on Requirements, designing solutioning options, and supporting the delivery of Change Requests and Projects. Practice vendor/ stakeholder management during project/ CR delivery

  • Degree in Computer Science / IT / Software Engineering
  • Minimum 4-5 years of relevant working experience
  • Proficient with SQL queries and UNIX
  • Experience with Telco CRM or billing system
  • Strong analytical, diagnostic and problem solving skills
  • Effective verbal and written communication skills
#LI-NE1

  Spoken Language:  Malay, English

  Written Language:  Malay, English

What’s Next ?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.