Closing Date : 14/09/2022

Engineer - Network Service Operation (Service Assurance Management) - CONTRACT   (Vacancy Closed)

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Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization! #UnlimitingYourPotential

Top Reasons To Join Us
• Awarded as the Most Preferred Graduate Employers (2022& 2023) & Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Duties & Responsibilities

  • Responsible to ensure good network performance via routine monitoring of service quality and performance KPI for RAN and Transmission network elements.
  • To perform early fault detection via analyzing network performance trending and fast escalation to ensure any problems are mitigated and network is restored to an optimum operating condition.
  • To monitor and reports on cluster based KPI/KQI monitoring;
    • Daily monitoring for the performance of the RAN and Transmission nodes by analyzing the performance statistics to detect any service degradation based on the trending.
    • Detail analysis and escalation on trend degradation and follow through until issues resolved
    • Cluster based KPI/KQI monitoring - coordinating with Regional and Second Level team to improve the cluster performance.
    • Preparation of daily/weekly report on RAN performance.
    • Attending to TT assigned by SOC and provide satisfactory resolution within specified time frame.
  • To perform other related duties as assigned by Supervisor.

    About You

    • Degree in Telecommunication Engineering or related field.
    • Knowledge in MS Office especially MS Excel and MS Powerpoint
    • Knowledge of SQL is preferable.
    • Result orientated with a strong initiative to learn, flexible approach and ability to work independently.
    • Proficient in English and good analytical ability is required.

    What’s Next ?
    Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.