Specialist, Service Delivery Assurance  

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Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!
•  Awarded For
    o Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
    o Bronze Winner in Cross-Generational Workforce Engagement (2024)
    o Gold Winner for Excellence in Workplace Culture (2021)
•  Comprehensive medical, dental, optical and insurance benefits
•  Flexi working hours arrangements
•  Staff Line & Device Subsidy
•  Smart Casual Attire
•  Child Parental Care Leave
•  Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
•  Special employee discounts for selected F&B Brands

The Day-To-Day Activities

  • Manage end-to-end product and service implementation with merchants, partners, vendors, and internal teams to ensure smooth integration and on-time launch.
  • Handle partner and vendor management including commercial negotiations, agreements, settlement processes, and relationship building.
  • Coordinate cross-functional teams by preparing product requirements, leading meetings, resolving issues, and driving product implementation.
  • Support product marketing activities including marketing briefs, campaign tracking, upsell/cross-sell initiatives, and post-launch analysis.
  • Monitor product performance, reporting, customer experience, and market trends while ensuring strong analytical, problem-solving, and stakeholder management skills.

About You

  • Diploma or Bachelor’s Degree in Telecommunications, Network Engineering, IT, or related field.
  • Minimum 2 years of experience in partner management, business support, sales support, or operations, preferably in fiber and wireless broadband environments.
  • Strong knowledge in broadband network operations, network configuration, service provisioning, troubleshooting, site surveys, project tracking, and vendor management.
  • Familiar with fiber and wireless technologies including FTTO/FTTH, OLT, ONU, RGW, wireless CPEs, 4G/5G radios, VLANs, and IP provisioning.
  • Detail-oriented, proactive, customer-focused, and adaptable team player with strong communication, problem-solving, and organizational skills.
#LI-NS1

What’s Next ?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.