Closing Date : 31/07/2026

Team Lead, Operations Transformation & SQM/CEM Platform  

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Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!
•  Awarded For
    o Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
    o Bronze Winner in Cross-Generational Workforce Engagement (2024)
    o Gold Winner for Excellence in Workplace Culture (2021)
•  Comprehensive medical, dental, optical and insurance benefits
•  Flexi working hours arrangements
•  Staff Line & Device Subsidy
•  Smart Casual Attire
•  Child Parental Care Leave
•  Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
•  Special employee discounts for selected F&B Brands

JobSummary

Lead operations transformation initiatives to improve operational efficiency, customer experience, and service performance through process improvement, digital solutions, and platform optimisation. Drive cross-functional collaboration, operational excellence, governance, and innovation to deliver sustainable business outcomes.

The Day-to-Day Activities
  • Lead and deliver operations transformation initiatives by improving processes, optimising platforms, driving digital adoption, and managing organisational change.
  • Develop transformation plans by assessing business needs, operational priorities, technology capabilities, and implementation feasibility.
  • Enhance and optimise service assurance and customer experience platforms to improve operational visibility, service quality, and decision-making.
  • Establish performance frameworks, monitor transformation outcomes, identify improvement opportunities, and recommend initiatives to improve operational performance and customer value.
  • Ensure technology solutions comply with governance, security, risk, and enterprise standards while supporting reliable platform operations.
  • Collaborate with Network, IT, Customer Care, Product, and external partners to align priorities, resolve issues, and successfully deliver transformation initiatives.
  • Evaluate emerging technologies, automation, and digital capabilities, and lead pilot initiatives to improve operational performance and business value.

About You
  • Bachelor's Degree in Telecommunications, Engineering, Computer Science, Information Technology, or a related field.
  • Minimum 10 years of experience in telecommunications, operations or digital transformation, service assurance, customer experience, or related areas.
  • Experience leading cross-functional projects involving Network, IT, Customer Care, Product, and external technology partners.
  • Good understanding of telecommunications operations, digital technologies, operational platforms, analytics, automation, and system integration.
  • Strong stakeholder management, analytical, problem-solving, communication, and leadership skills with the ability to deliver business outcomes.
  • Strategic, proactive, and customer-focused with a strong sense of ownership, continuous improvement mindset, and ability to lead change in complex environments.
#LI-NE1

  Spoken Language:  Malay, English

  Written Language:  Malay, English

What’s Next ?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.