Closing Date : 31/10/2026

Specialist, Network Service Support  

** For registered candidates, please login to apply

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!
•  Awarded For
    o Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
    o Bronze Winner in Cross-Generational Workforce Engagement (2024)
    o Gold Winner for Excellence in Workplace Culture (2021)
•  Comprehensive medical, dental, optical and insurance benefits
•  Flexi working hours arrangements
•  Staff Line & Device Subsidy
•  Smart Casual Attire
•  Child Parental Care Leave
•  Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
•  Special employee discounts for selected F&B Brands

JobSummary

Manage customer complaints related to mobile network services by investigating issues, coordinating with internal teams, and ensuring timely resolution to deliver a high-quality customer experience.

The Day-to-Day Activities
  • Manage and resolve customer complaints related to mobile Data, Voice, and SMS services by working closely with customers and internal teams.
  • Investigate network issues, identify root causes, and recommend solutions to ensure reliable network performance and customer satisfaction.
  • Monitor and respond to customer complaints received through multiple channels, ensuring timely updates and resolution.
  • Participate in a rotational standby schedule to support urgent network-related customer issues after office hours.
  • Support network-related projects and ad hoc assignments while ensuring tasks are completed in line with team KPIs and service levels.
  • Continuously improve technical knowledge and stay updated on telecommunications technologies and industry best practices.

About You
  • Bachelor's Degree in Electronics, Telecommunications Engineering, or a related field.
  • Fresh graduates are encouraged to apply. Candidates with at least 2 years of experience in telecommunications, network operations, or customer complaint handling are preferred.
  • Good understanding of mobile network services, LTE/5G technologies, network troubleshooting, and call flows.
  • Strong problem-solving, communication, and multitasking skills with the ability to work effectively with cross-functional teams.
  • Willing to learn, adapt to new technologies, and participate in an on-call standby rotation.
#LI-NE1

  Spoken Language:  Malay, English

  Written Language:  Malay, English

What’s Next ?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.