Role
The Day-To-Day Activities
- Deliver onboarding, product, sales, systems, compliance, and soft skills training to equip employees with the knowledge and skills required for their roles.
- Develop, update, and maintain training materials, SOPs, job aids, and knowledge resources to ensure content remains accurate and relevant.
- Conduct coaching sessions based on performance metrics and Quality Assurance (QA) findings, while supporting employees with targeted performance improvement plans.
- Monitor training effectiveness through assessments, certifications, post-training performance, and learner feedback, implementing continuous improvements where needed.
- Collaborate with Operations, Quality Assurance, and cross-functional teams to support new product or campaign launches, training readiness, and ongoing capability development.