Job Summary
Lead the performance, growth and commercial success of U Mobile’s merchant solutions by working with internal teams and external partners to deliver strong products, services and customer experiences.
The Day-to-Day Activities
Manage the merchant solutions portfolio by tracking product performance, maintaining the feature backlog, and coordinating software and hardware improvements with internal teams and partners.
Analyse merchant segments, including F&B, retail SMEs, multi-outlet businesses and enterprises, to identify growth opportunities and develop relevant solutions.
Work with Enterprise Sales and Marketing on campaigns, sales support, pricing, promotions and channel plans to grow merchant acquisition and adoption.
Manage hardware distributors, software providers and connectivity partners; monitor service agreements, resolve delivery issues and maintain end-to-end service quality.
Track onboarding, activation, customer satisfaction, churn and commercial performance to identify gaps and recommend improvements that grow revenue and merchant lifetime value.