Job summary
We’re looking for a results-driven Account Manager to manage and grow relationships with key clients across selected industries in Malaysia. You will be responsible for managing existing accounts, identifying new business opportunities and onboarding new customers to drive revenue growth for the organization.
You will be the primary point of contact for customers, building strong relationships, understanding their business needs, ensuring customer satisfaction and identifying upselling and cross-selling opportunities. You will also be responsible for acquiring new customers and developing new business opportunities within the assigned market.
The Day-To-Day Activities
Develop and maintain strong, long-term relationships with existing and potential customers
Manage and grow assigned accounts to achieve revenue and business growth targets
Identify, prospect and onboard new customers / logos within the assigned industry or market
Understand client needs and recommend relevant U Mobile telecommunication and digital solutions to meet business objectives
Identify upselling and cross-selling opportunities within existing accounts
Develop and execute account strategies to maximize customer value and revenue growth
Negotiate contracts and close agreements to maximize revenue and profitability
Collaborate with internal teams (sales, technical, product and customer support) to ensure seamless solution delivery and customer experience
Monitor account performance and proactively address customer issues or concerns
Stay updated on telecom industry trends, products, solutions and competitive landscape
Identify opportunities for business expansion across both existing and new accounts
Prepare regular reports on account status, sales forecasts, pipeline and client feedback