Assistant Manager - Retail Operations Support  

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Job Summary

The candidate will work closely with UM Centre and Project teams to support day-to-day Operations, drives various projects in the Areas of Centre Operations, Experience and Transformation
We are seeking for an individual to join the UM Centre team to developing and assist in execution of Centre/Retail strategies with cross function stakeholders, driving productivity while optimizing resources, develop and drive sales and efficient Operations

Job Description
Assist to drive Centre Performance
• Collaborate with relevant stakeholders to forecast sales targets and drive sales to ensure they are meet Centre/Retail KPIs
• Work with Manager to drive trade / internal programs to increase sales and traffic to retail stores
• Track Centre KPI performance dashboard and relevant management reporting
• Work with relevant stakeholders to run tactical incentive program to drive performance
• Work with Manager to develop and implement plans to drive effectiveness and efficiency in Centre –

Sales, Servicing, Experience
• Review Centre store operation hours, traffic trends, shift patterns, scheduling etc to maximize productivity
• Identify and implement best practices in resources and processes, ensuring consistency and relevancy

Assist to drive Centre Governance
• Work with Manager to manage and execute Centre policies.
• Determine the tools / reports required to ensure compliance to policies
• To deliver excellent experience at branch through data and insights/ from on ground, designing hassle free processes & services for customers and continuous customer experience improvements to achieve customer KPIs/ metrics across all branches
• Voice of the customers – understand why customers engage with UM Centre and ensure their needs is addressed as part of the initiatives

Assist to drive UM Centre Strategy Development
• Assist Manager in execution of Centre strategy and business projects with cross functional teams to drive revenue and customer experience
• Able to assist Manager to analyze internal data & market trend to identify Centre opportunities & turn data into actionable insights
• Use knowledge of the market and competitors, identify, and develop the Centre differentiation
• Able to assist Manager in plan and drive initiatives in enhancing value to customers in Centre
• Create and manage customer journey & store layout to ensure the best customer experience and keep the Centre store exciting and fresh
• Work with Manager to analyze and advise the right number of touch points and locations in order to fill gaps and optimize reach

Job Requirements
• Candidate must possess at least a Diploma/Degree or commensurate industry experience
• At least 5 years of relevant working experience in Retail Strategy, Digital Strategy, Customer Experience - Exposure to a range of industries including Telecommunications industry would be ideal but not essential
• Strong Business Analytical skills and sound experience in preparing information and business reporting and ability to problem solve
• Good Team player and self-starter with excellent negotiation, communication, interpersonal and presentation skills
• Strong organizational skills, work ethics and team management, including the ability to manage multiple activities and priorities effectively
• Proficient in Microsoft Windows applications – Word, Excel & Power-point
• High energy, comfortable performing multi-faceted projects in conjunction with day-today activities