Job purpose:
- To perform all 2nd level PTN/router product troubleshooting and identify the cause or failure on transmission Network Elements (NE).
- Work closely with Engineering/planner team for network design etc (HLD/LLD )and provide technical advice related to the transmission network.
Job Responsibilities:
- To perform all 2nd level transmission support & troubleshoot any major network failure on U Mobile network which consists of various switch/router product.
- Maintaining IP access network (PTN and Switch) service availability and stability.
- New rollout or WP implementation and network integration in time.
- To resolve TT, alarm, equipment error within SLA.
- Provide 2nd level diagnosis fault and troubleshooting in time.
- Conduct network audit, analysis, and monitoring performance to ensure service availability achieve KPI.
- Liaising with leads, managing vendors to help in restoring the faults, liaising with management for updating and progress status.
- To generate and analyze reports for problems links. Suggest solutions and ideas in troubleshooting procedures to reduce network outages
- Providing technical support to Field Force staff in troubleshooting and solving faults.
- Migration and configuration of the new IP circuit.
- Escalation of abnormalities/irregularities issue to Vendor in timely manner.