U Mobile:

Job Summary

To lead day-to-day technical business operation support, and assessment and provide feedback on the solution impacting the overall convergent charging and billing platform/ architecture, ensuring all solutions are complying with the IT framework.
To have close coordination and working relationship with the Managed Service vendors to reduce/ resolve the solution gap and manage the cost.
To establish business & technical process improvement programs to improve the IT systems deliverable in order to support the business. This includes implementing new monitoring functionalities to ensure product quality & integrity and a good subscriber experience. To lead any complex troubleshooting with the vendors for any complex or major production systems issues

Job Responsibilities

Ensuring the vendors meet all production KPIs assigned for operations. This includes contractual and ad-hoc KPIs
Develop and implement new monitoring functions to ensure that the convergent system runs with integrity minimizing any subscriber experience issues.
Ensuring all products deliverable shall be high on quality and erroneous free. This requires working closely to develop acceptance test cases and identifying bugs.
To establish regular communication with the Managed Service vendors
To engage with the vendors to come out with the optimum solution that best fits into the current ecosystem
To manage the Managed Operation cost by utilizing the best practice development methodology and lifecycle
To identify and manage production fixes by vendors
Managing vendors to ensure the Operational KPIs are met
To lead capacity management of the systems to ensure sufficient capacity is available to support UM business
Establishing business & technical process improvement program
Improving the convergent related IT systems deliverable to support the business
Develop more monitoring functions to manage the system's performance
Imparting the products and systems' knowledge with the rest of the teams to empower/ nurture them to become the subject matter expert specialist

Job Requirements

Extensive knowledge of concepts of BSS / OSS
Extensive knowledge and experience in charging/ rating and billing/ journal ecosystem
Extensive knowledge and experience in payment/ recharge ecosystem
Extensive knowledge and experience in GSM, 3G / LTE / 5G, and various modern communication protocols; ie. Gy, SOAP, REST APIs
Knowledge and experience in Python, primarily on data analytic tools; ie data frame, chart visualization
Knowledge and experience in Oracle DB technologies, Linux Operating System, basic IP networking

Added advantages