Assistant Principal Engineer - Network Service Operation (IP Transmission Operation)  

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Job purpose:

  • To perform all 2nd level transmission support & troubleshoot any major network failure on U Mobile network which consists of various switch/router products.
  • Conduct network audit, analysis, and monitoring performance to ensure service availability and achieve KPI
  • Liaising with leads, managing vendors to help in restoring the faults, liaising with management for updating and progress status.
  • To generate and analyze reports for problem links. Suggest solutions and ideas for troubleshooting procedures to reduce network outages.
Job responsibilities:
  • To perform all 2nd level PTN/router product troubleshooting and identify the cause or failure of transmission Network Elements (NE).
  • Manage team on provision & reroute implementation and provide technical support.
  • Liaise with Leased Line provider and demand improvement on the repetitive and major incidents.
  • Work closely with Engineering/Planner for network design (HLD/LLD).
  • Maintaining IP access network (PTN and Switch) service availability and stability.
  • New rollout or WP implementation and network integration in time.
  • To resolve TT, alarm, and equipment errors within SLA.
  • Provide 2nd level diagnosis fault and troubleshooting in time.
  • Migration and configuration of the new IP circuit.
  • Escalation of abnormalities/irregularities issue to Vendor/ Leased Line provider, interconnect & CDMU in a timely manner.

Job Requirements

  • Degree or equivalent in Electrical /Electronic Engineering / Telecommunication discipline with minimum of 5 years experience in operation and maintenance of switch/Router.
  • Experience in Telco industry preferably in transmission product especially on operation and maintenance.
  • Readiness to work in demanding situations and be assertive in the situation.
  • Ability and skill in troubleshooting at least (L2 for all various router/IP nodes).
  • Strong technical knowledge of Transmission, IP/IT switches/routers will be an advantage.
  • Working experience in scripting and network automation tools will be an advantage.