Job Summary:
- Attend to TT and any network related service
quality feedbacks and provide accurate diagnosis, derive an explanation/advise
of how to resolve the problem (when a problem does not require any escalation)
to Customer service or channel where complain originated from. Else, timely
escalation to require higher level support within Network.
Key Accountabilities:
- To supports delivery of
solutions related to CS/IMS to meet marketing requirements.
- To supports project
planning, design recommendation and delivery, capacity dimensioning,
forecast and planning, performance and issue troubleshooting for CS/IMS
core.
- Support CS/IMS project for
engineering planning MSC, MGW, SBC, HLR/HSS, IMS planning capacity, connectivity
and routing.
- Support CS projects
implementation to new capacity and features e.g. upgrades, new core, DRP,
DR, RS, new services, ISD/MVNO projects.
- Capacity dimensioning to
ensure actual capacity growth is in step with planned capacity.
- Take remedial action for any
short term deviation, alert if planned capacity needs to be accelerated.
- Know how to generate current
profile for forecasting usage, stats.
- Troubleshooting of CS/IMS
services.
- Support operation on the troubleshooting
of CS/IMS services by providing guidance and references.