Job Responsibilities

• Improve termination cost for international calls & it’s quality of service by managing the international business management systems by rates analysis, route schedules or load plans, historical QoS and customer trends.
• Managing test calls systems in ensuring QOS KPI’s are met
• Work with network team and service assurance team on quality or technical issues.
• Collaborate with various internal & external teams to manage content provider’s onboarding processes, resulting in more effective and efficient on-boarding and client’s satisfaction.
• Work with development and support team on resolving system issues, bug fixes, enhancements, new business cases and UAT Testing
• Prepare monthly or adhoc reporting.

Job Requirements

• Any Bachelor degree with 4+ year of experience preferably in the telecommunications industry.
• Independent, energetic, detail oriented, self-motivated with excellent administrative skills
• Strong proficiency with Microsoft Excel, and other Office programs and numerical
• Ability to follow through & take ownership of assigned responsibilities
• Good communications skills, both verbal & written, and strong people skills for interacting with stake holders, and various teams/levels of management.

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