Duties & Responsibilities

• Coordinate all UMobile planned work request which includes first level analysis, obtain concurrence, conflict management, approval notification, follow up on cases of deferment/adjustment and reservation.
• Coordinate with external parties OLNO's, IDD partners and Network Facility Providers (NFP) for all planned work activities that may have an impact to UM network or services.
• Attend Change Management review meeting with requestors and implementers to minimise any risk prior to actual planned work.
• Run periodic O&M meeting with Domestic Roaming partner and push for issue closure swiftly as required.
• Work closely with Information Security Management System (ISMS) network audit parties on matters related to ISMS-SIRIM readiness, conduct audits and closure of audit findings.
• Ensure Business Continuity Plan (BCP) related matters are followed up and closed within the required timeline.
• Be on scheduled 24 hours standby to coordinate after office planned work issues (internal & external) and Trouble Ticket (TT) raised due to planned work implementation.

Job Requirements

• Degree in Electronic/Telecommunication/Electrical discipline or equivalent.
• Preferably 1 - 2 years working experience in a Telco industry from Operations & Maintenance (O&M) background.
• Ability to work with electronic planned work management system.
• Good knowledge of Microsoft Office.
• Possess good public relations skill and able to communicate with people at all levels including external parties.
• Readiness to work in demanding situation and be assertive to quick process changes.
• Result orientated with strong initiate to learn and ability to work independently.

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