Engineer - Network Digitalization, Core Services & Cust Mgmt (Network Digitalization)  

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Duties & Responsibilities

  • To support helpdesk daily operation, process improvement and projects.
  • Handle trouble tickets and complaints received including troubleshooting and escalation within the Service Level Agreement (SLA)
  • Escalate urgent or recurring operation issues to second level / vendor / management.
  • Manage and follow up closely with vendors to ensure escalated issues are resolved within SLA.
  • Plan and implement continuous process improvement on daily operations.
  • Communicate and collaborate with internal teams and vendors for problem solving.
  • Submit regular feedback and activities reports to immediate superior.
  • Practice knowledge sharing and continuous learning on new services / products / promotions
  • Ensure health and administer all EMS (including NMS like Solarwinds, SDM and Optima).
  • Perform weekly health checks and 1st level support for TTs on EMS.
  • Verify and execute MOPs to fix issues.
  • Perform updates and upgrades as part of preventive maintenance.
  • Manage access control (create/delete users) to all EMS.
  • Perform integration of new nodes (for Solarwinds and OLOs for NFCP/Jendela).
  • Participation in ongoing network projects and RFPs (e.g. Huawei BSC MOCN, DWDM expansion, VMAX POC, Jendela, NFCP, FBB Core, RGW Management and 5G).
  • Perform simple automation of daily/weekly tasks.
  • ISMS audit support including preparation of audit documentation and ISMS audit support.

    Job Requirements

    • Degree in Electrical / Electronic / Computer Science / IT / Software Engineering with minimum 3 years of relevant working experience in Telecommunication field.
    • Proficient with SQL queries and UNIX.
    • Strong analytical, diagnostic and problem solving skills.
    • Effective verbal and written communication skills.