Job Summary
Responsible for handling the customer front-end system-related operational tasks including analysis and troubleshooting on the daily
issue raised.
Responsible for supporting projects involving changes and new
integration with the system.
Work closely with vendors to analyze and troubleshoot the daily
issues.
Provide technical support to end-users on customer front-end
system-related issues/queries.
Work cross-functional with other operation teams to identify
the root cause of transactions issue with the systems.
Prepare management report i.e. transaction statistics,
system issue list, process improvement, etc.
Able to work during odd hours to support major activities,
i.e. deployment, service outage, etc.
Utilize server monitoring tools (e.g Grafana, Prometheus,
ELK) for identifying potential bottlenecks, robust logging and tracing.
Utilize CI/CD tools to automate and enhance daily operation
tasks.