Solution Analyst - Enterprise and Fintech Solutions   (Vacancy Closed)

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Duties & Responsibilities

1. Solution Engineering

  • Excellent attention to detail, as frequently needs to examine functional specifications and translate them into system guidelines that shape project development as well as find ways to align projects with understanding of enterprise-level system’s architecture and capabilities to effectively solution the services to meet business objectives.
  • Conduct research on existing systems and devising solutions that work within those systems.
  • Ability to handle business users through solutions workshop and demonstration, answer questions regarding software capabilities and requirements, and work to resolve issues that arise during the development cycle.
  • To be able to effectively workshop solutions with the business areas and external partners to determine feasibility or detail the design. Be able to see through technical flaws and implications from vendor proposed solution.
  • Determine, prepare, maintain and keep tracking on changes to the centralized solution documentation through extraction of documents from vendors and internal technology stakeholders.
  • Ensure all solution roll out and change requests are up to date on the centralized technical specification document, solution network architecture, and solution asset register.
  • Review requirements for projects within the scope of the value stream or impacting processes and systems.
  • Understanding the use cases (and/or user stories) in order to contribute to the design of the architecture for the products to be built.
  • Collaborating with the appropriate functions and users to identify & evaluate technology platforms for delivering the company’s products and internal services.
2. Stakeholder Management
  • Manage collaboration and relationship between different departments in delivering solutions to meet customers’ business needs.
  • Effectively communicate project expectations to working counter part and stakeholders in a timely and clear fashion.
3. Partners and Vendors Management
  • Manage and monitoring of KPIs to ensure all IT partners’ deliveries are done accordance to contract SLA as well as T&C
  • Engaging in Vendor Relations and find ways to Leverage the vendor as much as possible in order to manage costs.
4. Project Delivery
  • Work effectively with product managers/owners, vendors and internal team members to ensure delivery against agreed priorities.
  • Overall responsibility for planning, executing, tracking and managing cost, schedule, and scope for projects in the portfolio.
  • Implement mechanisms to monitor, manage and provide progress on all software development activities.
  • Conduct project postmortems to identify successful project elements and improvement areas.
  • Ensure continuous improvement of delivery is achieved through ongoing process improvement.
  • Direct project portfolio activities, conduct reviews, and use strong technical and business acumen to manage risk and address escalated impediments.
5. Timely Reporting and Analysis
  • Periodic reporting of project status and escalation of issues as and when required.
  • Conduct project postmortems to identify successful project elements and improvement areas.
6. Others
  • Undertake any other duties and functions that are assigned by Enterprise Lead.
  • Be support for all staff within department in keeping with the uMobile’s values.
  • Be part of the team to constantly monitor IT and relevant business trends, emerging tools and technologies to continually improve processes, delivery, technical architecture and best practices for enterprise solution department.

Key Experiences and Qualifications:

  • Degree in Computer Science/ Information Systems/ Electrical & Electronic Engineering or equivalent.
  • Minimum of 7 years' experience in which 5 years in similar position in Telecommunication, Information or Communications Technology (ICT). Proven track record of technical customer solution delivery.
  • Knowledgeable with telco systems & secure network design thinking.
  • Experience in CMS, CRM and other Telco Operations Systems, cloud-based technologies and artificial intelligence technologies
  • Having experience in solution designing and architecture designing will be added advantages.
  • Excellent communication skills – providing verbal and written communication that is outstanding to both direct reports and senior management as well as other stakeholders.
  • Flexible and adaptable – capable of changing direction where required and showing flexibility to meet new demands.
  • Strong customer focus – able to meet the demands of internal and external customers
  • Can make decisions that are well informed and timely.
  • Creative thinking – able to look at alternatives and consider new ways of thinking to problem solve.
  • Multi-tasking – can manage several concurrent projects and prioritise demands.
  • Positive and can-do attitude.