Closing Date : 01/08/2023

Solution Analyst - Consumer and Digital Solutions   (Vacancy Closed)

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Duties & Responsibilities

Job Summary:

  • To manage business systems, change requests with GTM, Sales and CRM focus. To manage the requirement and implementation phases of the system change with internal resources and third party vendors to deliver the change according to plan and budget as well as with quality end business results.
Key responsibilities:
  • Project Management and planning of system Change Requests (CR) to meet business objectives and timeline.
  • Change Analysis and Solution Definition of the System Change Requests that comply with the Division's policies and technical capabilities.
  • Support Postproduction Activities.
  • Support Cross Functional Projects.
  • Liaison between internal users and IT Vendors in confirmation of solutions.
  • Serves as Solution Analyst and takes direction from key stakeholders, business management and technology leadership to execute the roadmap with strong knowledge on Telco CRM and Billing implementation background.
  • Understanding business requirements, criticality and prioritization of application capability, managing CR/Application Enhancement and realizing business requirement.
  • Accountable for end-to-end project delivery, from ideation to RFS while proactively communicate and collaborates with stakeholders, ISD, business users and vendors throughout project implementation and also follow up on post production issue within the stabilization period.
  • Executes plans and strategies needed to achieve the portfolios vision and build the capabilities to enable optimal delivery that aligns with strategic intent and input from relevant stakeholders.
  • Excellent attention to detail, as frequently needs to examine functional specifications and translate them into system guidelines that shape project development as well as find ways to align projects with understanding of enterprise-level system’s architecture and capabilities to effectively solution the services to meet business objectives.
  • Works effectively with business, product managers/owners, vendors and internal team members to ensure delivery against agreed priorities.
  • Builds and maintains strong, long-lasting stakeholder relationships.

Job Requirements

  • Degree or Master's Degree in Computer Science / IT / Electrical & Electronic / Telecommunication or equivalent.with minimum 7 years of relevant working experience.
  • Experience in Billing System / CRM / Sales Support Systems
  • Project Management & Business Analyst background in telecommunication industry.
  • Telco IT experience, especially related to systems and products launches.
  • Strong negotiation skills.