Role
We are seeking a highly motivated individual to join the Retail Operation Support team. The candidate will be responsible for overseeing launch of New Retails and Existing Retails – Operational, Repair & Maintenance and providing technical support to all UM Retails. The candidate shall ensure that the activities are completed in accordance with Project Specifications, within timeline & Budget and local council codes & standards. The role also includes identifying and driving process improvements in the policies and procedures, new retail building process and knowledge of retail safety policies.
Responsibilities
• Coordinate and manage the life cycle of the UM Retails Fit out Projects (including New, Repair & Maintenance, Relocation & Reclassifications) including IT equipment, Network, System related.
• Provide day-to-day support Repair & Maintenance, including responding, identifying & resolving to UM Retails fit-out, equipment, systems and network issue related and providing support for UM Retails activities.
• Process improvements for UM Retails policies and procedures to ensuring compliance with company and industry standards.
• Tracks, logs and report on projects progress on a regular basis and ensure delivery within the agreed timelines.
• Monitor, analyze & audit on UM Retails compliance and provide detailed reports and feedback to the Retail Experience Manager.
• Close liaison and manage relations with Vendor, Consultant, Local council, Internal teams to resolve Fit out Projects activities for UM Retails.
• Working with Retail Experience Manager to analyze and advise on the right number of touch points and locations in-order to fill gaps and optimize reach.