Job Requirements
- Minimum Diploma, bachelor degree-professional degree or equivalent
- Min 3 years experience in customer service or contact center with at least 1-year work-related experience in handling non-phone transactions i.e email, social media transactions.
- Relevant experience in handling complex inquiries/issues and conducting investigation/review into those to provide an accurate resolution
- Able to use Microsoft office and savvy with updates and progress of social media world
- Excellent business letter writing skills and strong spoken communication skills
- Able to work on rotation shifts (7days a week on business operations hours)
- Minimum typing speed of between 25-30 wpm and accuracy of above 90%