Manager - Billing & Settlement  

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Duties & Responsibilities
• In charge of Charging & Rating and Billing Systems
• Leading support team on daily operational tasks/issues/analysis
• Secondary support for Settlement Systems
• Managing of operation projects, change requests & system configuration request
• Managing Vendor to ensuring the vendors meet all production KPIs assigned for operations. This includes contractual and ad-hoc KPIs
• Ensuring all products deliverables shall be high on quality and erroneous free. This requires working closely to develop acceptance test cases and identifying bugs
• To engage with the vendors to come out with the optimum solution that best fits into the current ecosystem
• To identify and manage production fixes by vendors
• Managing vendors to ensure the Operational KPIs are met
• Develop more monitoring functions to manage the system's performance
• Develop and implement new monitoring functions to ensure that the convergent system runs with integrity minimizing any subscriber experience issues

Job Requirements
• Degree in Computer Science/ IT or equivalent.
• Knowledge of concepts of BSS / OSS will be an advantage
• Knowledge & experience in settlement, charging/ rating and billing will be an advantage
• Knowledge & experience in Oracle DB technologies, Linux Operating System will be an advantage
• Knowledge & experience in real-time monitoring tools/platforms(ELK stack, Grafana etc) will be an advantage
• Knowledge in micro-services, dockers, automation tools
• Possess strong troubleshooting and analytical skills
• Must possess good teamwork & working attitude, interpersonal skills, and initiative to explore and learn