Job Summary
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To perform all 2nd level Microwave product troubleshooting and identify the cause or failure on transmission Network Elements (NE).
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Support other departments on Circuit Advice (CA) implementation and provide technical support related to the transmission network.
Job responsibilities
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To perform all 2nd level transmission support & troubleshoot any major network failure on U Mobile network which consists of various Microwave product.
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Conduct network audit, analysis, and monitoring performance to ensure service availability achieve KPI.
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To liaise with leads, managing vendors to help in restoring the faults, liaising with management for updating and progress status.
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To generate and analyze reports for problems links. Suggest solutions and ideas in troubleshooting procedures to reduce network outages.
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To provide technical support to Field Force staff in troubleshooting and solving faults.
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To support work permit implementation and implementation Circuit Advice (CA).