Closing Date : 05/02/2024

Internship - Network Digitalization (Customer Management)  

** For registered candidates, please login to apply

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!
•  Awarded For
    o Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
    o Bronze Winner in Cross-Generational Workforce Engagement (2024)
    o Gold Winner for Excellence in Workplace Culture (2021)
•  Comprehensive medical, dental, optical and insurance benefits
•  Flexi working hours arrangements
•  Staff Line & Device Subsidy
•  Smart Casual Attire
•  Child Parental Care Leave
•  Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
•  Special employee discounts for selected F&B Brands

The Day-To-Day Activities

  • Assist in receiving and logging customer complaints related to network issues (escalation via email, WA chat, etc). Escalate complex complaints to senior team members for resolution.
  • Enter complaint details accurately into the complaint management system or database. Help maintain and update complaint trackers and logs.
  • Assist in documenting standard operating procedures (SOPs) for handling different types of network issues. Assist in generating regular weekly and monthly reports on complaint trends, resolutions, and response times.
  • Occasionally to assist senior team member on performing onsite service verification whenever required.

About You

  • Undergoing degree in Electrical/Electronic/Telecommunication Engineering.
  • Preferably with relevant in Mobile Operator environment, particularly in the area of service.
  • Must possess excellent interpersonal and communication skills and good team spirit.
  • Must familiar with Microsoft Office application (Excel, PowerPoint, Word).

What’s Next ?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.