Closing Date : 30/11/2023

Engineer - Digital Channel Services  

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Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!
•  Awarded For
    o Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
    o Bronze Winner in Cross-Generational Workforce Engagement (2024)
    o Gold Winner for Excellence in Workplace Culture (2021)
•  Comprehensive medical, dental, optical and insurance benefits
•  Flexi working hours arrangements
•  Staff Line & Device Subsidy
•  Smart Casual Attire
•  Child Parental Care Leave
•  Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
•  Special employee discounts for selected F&B Brands

Job Summary
To support the helpdesk daily operation, process improvement and projects.

Job Responsibilities

  • Handle trouble tickets and complaints received, including troubleshooting and escalation within the Service Level Agreement (SLA)
  • Escalate urgent or recurring operation issues to second level / vendor / management
  • Manage and follow up closely with vendors to ensure escalated issues are resolved within SLA
  • Plan and implement continuous process improvement on daily operations
  • Communicate and collaborate with internal teams and vendors for problem solving
  • Submit regular feedback and activities reports to immediate superior
  • Practise knowledge sharing and continuous learning on new services / products / promotions

About You

  • Degree in Computer Science / IT / Software Engineering
  • Minimum 4-5 years of relevant working experience
  • Proficient with SQL queries and UNIX
  • Experience with Telco CRM or billing system
  • Strong analytical, diagnostic and problem solving skills
  • Effective verbal and written communication skills

What’s Next ?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.