Job Responsibilities
- To provide end-to-end Enterprise/IPRAN access network support in fault, upgrade and database maintenance to ensurehigh network availability and provide good service quality for UMobile customers.
- Manage team on provision & reroute implementation and provide technical support.
- To perform all 2nd level PTN/router product troubleshooting and identify the cause or failure oftransmission Network Elements (NE).
- Work closely with Engineering/planner for network design (HLD/LLD).
- Maintaining Enterprise/IPRAN access network (PTN,Router,OLT and Switches) service availability and stability.
- Handles Enterprise/IPRAN network, performance related and customer complaint trouble tickets.
- To resolve TT, alarm, and equipment errors within SLA.
- Escalation of abnormalities/irregularities issued to Vendor/ LL provider, interconnect & CDMU in a timely manner.
- Manage and provide 2nd Level Support to the IPRAN team members.
- To perform all 2nd-level transmission support & troubleshoot any major network failure on U Mobile network which consists of various switch/router/GPON products.
- Conduct network audit, analysis, and monitoring performance to ensure service availability and achieve KPI.
- Liaising with leads, managing vendors to help in restoring the faults, liaising with management for updating and progress status.
- To generate and analyze reports for problem links/nodes. Suggest solutions and ideas for troubleshooting procedures to reduce network outages.